Question 1

What is mortgage subservicing?

Accepted Answer

Mortgage subservicing is when a lender or investor contracts a third-party servicer to handle day-to-day loan administration, including payment processing, escrow management, customer service, investor reporting, and default management on their behalf.

Question 2

What services does BrightShore Mortgage provide?

Accepted Answer

BrightShore Mortgage provides comprehensive mortgage subservicing solutions including portfolio onboarding, borrower retention, default servicing, loss mitigation, escrow administration, investor reporting, compliance management, and technology-driven customer care.

Question 3

How do I make a mortgage payment with BrightShore?

Accepted Answer

You can make a mortgage payment through our online portal at brightshoremortgage.com/manage, by phone at (844) 566-9556, or by mailing a check. AutoPay enrollment is also available through your online account.

Question 4

How do I set up an online account with BrightShore Mortgage?

Accepted Answer

Visit brightshoremortgage.estatusconnect.com to register for online account access. You can manage payments, view statements, access tax documents, and update your account information 24/7.

Question 5

My loan was transferred to BrightShore. What do I need to do?

Accepted Answer

When your loan is transferred to BrightShore, your loan terms remain the same. You will need to direct future payments to BrightShore. Visit brightshoremortgage.com/transferred for a step-by-step guide on setting up your account and making your first payment.

Question 6

What FlexPay payment options does BrightShore offer?

Accepted Answer

BrightShore's FlexPay program allows eligible borrowers to make weekly or bi-weekly mortgage payments that align with their paycheck schedule. There is also a FlexPay repayment plan for borrowers who are 30 days past due, offering a more manageable path to resolving delinquency.

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