Welcome to BrightShore
Let's get your mortgage set up.
Your loan is now being serviced by BrightShore Mortgage. We created this page to make the transition easier, help you find your account tools, and guide you through the items most borrowers need after a servicing transfer.
Review your Welcome Notice
Your Welcome Notice was mailed to you. Once produced, a digital copy is also available in your online account.
Activate online access
Use the portal to view loan details, payment options, statements, escrow activity, and account preferences.
Personalize your account
Validate contact information, enroll in eStatements, and review your insurance details.
Loan Transfer Overview
New servicer. Same loan terms.
A servicing transfer changes the company that manages your mortgage account. The transfer does not change your loan terms.
What may change
- ✓BrightShore Mortgage becomes the company servicing your loan.
- ✓You may need to register for a new online account.
- ✓Your payment instructions and account portal may change.
- ✓Your Welcome Notice includes important transfer-specific information.
What does not change because of the transfer
- ✓Your loan terms do not change because servicing transferred.
- ✓Your interest rate does not change because servicing transferred.
- ✓Your obligation to make payments remains in place.
- ✓If your loan has escrow, escrow activity continues to be managed through servicing.
We're Building Brighter Futures
Everything you need to get started with your BrightShore account.
Your Welcome Checklist
Everything you need to get started.
Follow these steps to set up your account and review your transfer information.
Review your Welcome Notice
Your Welcome Notice was mailed to you and includes important information about your transfer. Once produced, a digital copy is also available in your online account.
Register for online access
Access loan information, statements, escrow activity, tax documents, payment options, and account preferences.
Validate your contact information
Inside the portal, go to Account Info → Account Information. Select Change Address / Email to update your mailing address, email, and phone.
Enroll in eStatements
Choose paperless delivery within your online account for secure electronic access to monthly statements and documents.
Review payment options
View the payment tools and payment instructions available through your BrightShore online account.
Confirm homeowner's insurance
Ensure your insurance company has the updated BrightShore mortgagee clause on your policy.
Portal Guide
Update information inside your account.
To review your contact information, log in and select Account Info → Account Information.
To make changes, select Change Address / Email. This section also allows you to update your phone number.
Keeping your mailing address, email, and phone number current helps ensure you receive important account communications.
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Manage Your Mortgage
Helpful tools, all in one place.
BrightShore gives you secure digital tools and educational resources to help you manage your mortgage with confidence.
Your first statement
Your first BrightShore statement will be provided according to your account and transfer timing. Once available, statements may be viewed in the portal.
Automatic payments
If you previously used automatic payments, review your Welcome Notice and portal options to determine whether any action is needed.
Online bill pay
If you use your bank's bill pay service, review the new payment instructions and update the payee details when appropriate.
Go Paperless
Sign up for eStatements in the portal.
Once you access your BrightShore online account, choose eStatements to receive monthly account statements electronically. A simple way to reduce paper, keep documents organized, and access account information faster.
Learning Center
Helpful mortgage education, not just a transfer page.
Visit the Learning Center for straightforward articles about escrow, statements, insurance, property taxes, payment options, payoff requests, and mortgage assistance.
Understanding Your Escrow Analysis: Why Your Payment Can Change
Your escrow account is a vital tool in managing your property-related expenses. It's designed to help you by spreading out the cost of your taxes and insurance over the entire year, rather than requiring you to come up with a large lump sum payment all at once.
Read more →What changes when loan servicing transfers?
Quick guide for new BrightShore borrowers.
Read more →How to read your mortgage statement
Payment, escrow, and account basics explained.
Read more →Questions
Looking for answers?
Browse our Frequently Asked Questions for information about payments, escrow, insurance, tax documents, online account access, mortgage assistance, payoff requests, and more.
Welcome to a better servicing experience.
BrightShore is designed to make mortgage servicing easier to navigate with clear next steps, modern account tools, helpful education, and a borrower experience built around confidence.