What is mortgage subservicing?

Mortgage subservicing is when a lender or investor contracts a third-party servicer to handle day-to-day loan administration, including payment processing, escrow management, customer service, investor reporting, and default management on their behalf.

What services does BrightShore Mortgage provide?

BrightShore Mortgage provides comprehensive mortgage subservicing solutions including portfolio onboarding, borrower retention, default servicing, loss mitigation, escrow administration, investor reporting, compliance management, and technology-driven customer care.

How do I make a mortgage payment with BrightShore?

You can make a mortgage payment through our online portal at brightshoremortgage.com/manage, by phone at (844) 566-9556, or by mailing a check. AutoPay enrollment is also available through your online account.

How do I set up an online account with BrightShore Mortgage?

Visit brightshoremortgage.estatusconnect.com to register for online account access. You can manage payments, view statements, access tax documents, and update your account information 24/7.

My loan was transferred to BrightShore. What do I need to do?

When your loan is transferred to BrightShore, your loan terms remain the same. You will need to direct future payments to BrightShore. Visit brightshoremortgage.com/transferred for a step-by-step guide on setting up your account and making your first payment.

What FlexPay payment options does BrightShore offer?

BrightShore's FlexPay program allows eligible borrowers to make weekly or bi-weekly mortgage payments that align with their paycheck schedule. There is also a FlexPay repayment plan for borrowers who are 30 days past due, offering a more manageable path to resolving delinquency.

Facing Mortgage Challenges? Let's Find Solutions Together

Introduction

Life can be unpredictable, and sometimes circumstances beyond our control can lead to financial difficulties — including falling behind on mortgage payments. If you find yourself in this situation, we want you to know that you're not alone, and there are various options available to help you navigate these tough times.

Our team at BrightShore is here to support you and provide guidance every step of the way.

Speak to Us and Fill Out a Loss Mitigation Application

If you're struggling to keep up with your mortgage payments, don't hesitate to reach out to us. The sooner we know about your situation, the sooner we can explore potential solutions. We understand that each homeowner's circumstances are unique, which is why we offer a range of options tailored to your specific needs.

One of the first steps you can take is to fill out a loss mitigation application. This helps us better understand your financial situation and explore programs and plans to find the best fit for you. You can speak to your Single Point of Contact by calling us directly or apply online through your BrightShore account.

Explore the Alternatives to Foreclosure

We genuinely want to help you avoid foreclosure, and that means offering alternative solutions to consider. Depending on your situation, options may include Partial Claims — a one-time FHA payment to bring your mortgage current — as well as Modifications and Repayment Plans that adjust your loan terms or spread past-due amounts over time.

If keeping the home is not possible, a Deed in Lieu allows you to transfer ownership rather than go through foreclosure. A Short Sale is another option where the home is sold and proceeds are used to satisfy the mortgage, even if they fall short of the total owed. We'll help you evaluate which path makes the most sense for your circumstances.

Public Options for Assistance

In addition to the options we provide, several public assistance programs may be available to you. The Homeowner Assistance Fund (HAF), established under the American Rescue Plan Act, offers financial assistance to homeowners who have faced hardships. Qualified expenses may include mortgage payment assistance, utilities, insurance, and other housing-related costs.

The Consumer Financial Protection Bureau's housing portal provides information on programs and resources to help homeowners resolve delinquency. HUD-approved housing counselors are also available through the HOPE Hotline at (888) 995-HOPE or www.995hope.org. Servicemembers and veterans may have additional protections under the federal Servicemembers Civil Relief Act (SCRA). If you have been impacted by a natural disaster, contact FEMA at (800) 621-3362 or visit their website for government assistance.

Conclusion

Remember, the key is to take action and communicate with us as soon as you face difficulties. We are committed to providing guidance on payment relief and finding the best possible solution for your unique situation.

Don't let fear or uncertainty hold you back. Speak to our team at BrightShore, explore the options available, and let's work together to overcome these challenges. Your home matters to us, and we want to help you protect it.

About The Author

Nathan Sands

Nathan Sands is a member of BrightShore's leadership team, focused on delivering practical tools and programs that help borrowers manage their mortgages with confidence.