LOAN SERVICING CENTER
Access your account or contact the BrightShore Mortgage Servicing Department for all of your loan needs.
Account Access
Log in to your Customer Portal for general information, tax forms, documents, payoff requests, statements or making payments.
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Mortgage Assistance
If you are facing financial difficulty and have trouble paying your mortgage, there may be different options available to you depending on your situation. We will work with you to find the right option for your circumstances.
Learn MoreVirtual Assistant
Unlock instant support. Our Virtual Assistant is your go-to for mortgage queries — make payments, look up loan details, browse FAQs, or connect live with our experts using just your phone number.
No Login Required
Use your phone number to instantly access your loan details — no account needed.
Available 24/7
Get answers any time — nights, weekends, and holidays with no hold times.
Full Self-Service
Make payments, check balances, browse FAQs, or connect with a live specialist.
Click the chat icon in the bottom-right corner to start a conversation.
Contact Us
Get in touch for any questions or concerns regarding your account, payments, or loan information.
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Contact & Connect With Us
Experience the difference — whether you're exploring mortgage options, need assistance with your account, or interested in partnering with us, we're ready to assist you.
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